See Details. For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. The company provides an email address and a telephone line for customers to contact their representatives. Customer Support Access. Can't recommend until they do respond, as if you buy one and it's bad. Recent articles. Hear what 1330 buyers have to say | https://renogy.com. I have been trying to contact them for 2 weeks!!!!! We hope you have enjoyed your online shopping experience with Renogy. If you have any questions, please e-mail us at onlinestoreca@renogy.com. The Renogy DC-DC On-Board Battery Charger with MPPT is designed to charge service batteries at the most efficient rate from two different DC inputs, solar panels, and the vehicle's alternator Compatible with multiple deep cycle battery types: AGM, GEL, Flooded, and Lithium EASY CLAIMS PROCESS: File a claim anytime online or by phone. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. 90061 tel. Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Products. If we can’t repair it, we’ll send you an Amazon e-gift card for … Each Renogy product is manufactured according to the highest quality… Real customer reviews of Renogy. 310.323.7916 Goal Zero provides numerous ways for customers and buyers of their products to reach out to the company in case of any issue. Renogy warranty registration. Phone. I NEED to know where my kit is. Customer Contact Services Call Center offers 24/7 Answering Service, Virtual Receptionist Services, and IT Outsourcing. View all Products; Solar Panels. Whether you need an energy solution for your home, commercial property, power station, or even boat or RV, Renogy can meet- and exceed your standards. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. I purchased two of them along with the Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system. This is the worst customer service I’ve ever received and will never ever be using renogy again. Shipping was fast and customer service has been great. Any modified products received will be returned to you at your expense. Upon shipment a tracking number will be provided for you. For International Orders:Processing time can take between 3-5 business days. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Customer Service Phone: 909-517-3598. If you are a VoIP phone and IP camera installer, you will know if there is power and a data pair available for your equipment. Please be prepared with your invoice or the following information: Renogy solar products. Request a quick, Free Quote today! Exclusions may apply See Details I am extremely impressed with their performance and they arrived earlier than expected. Let us examine the setup of the customer support service of Renogy. 310.323.2520 fax. FREE SHIPPING! Surco Products, Inc. 14001 S. Main St. Los Angeles, CA. ... Tony W customer service was outstanding in helping me to figure out the components needed for the system I wanted to build. Most claims approved within minutes. PWM Rover Elite 20A 40A - Manual PWM Rover Elite 20A 40A - Datasheet Fuses and Wire Gauge Make sure this fits by entering your model number. 201 – 710 Redbrick St, Victoria, British Columbia Canada, V8T 5J3. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. No one is answering my calls or emails. Toll-free (US & Canada): 1.866.247.6527 Fax: 1.866.607.6527: Address. Renogy Solar Panels are crafted according to the needs of each customer, and as our business expands, so will the product options. There is a test mode that can determine if a standard PoE (36-Volt to 60-Volt) or non-standard (11-Volt to 60-Volt) passive PoE is being used. I would try and contact them and would just get hung up on every time. For your clean energy needs. Solar Applications. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. For Continental U.S. Orders:Processing time can take between 1-3 business days. RNG International Inc. 2775 E Philadelphia St. Ontario, CA 91761, USA Phone Number: 1(909) 287-7111 Office Hours: Monday through Friday: 8:30 am - 5 pm PST Saturday and Sunday: Closed Customer Inquiries: Submit a ticket Business Solutions: solutions@renogy.com Dealers: dealers@renogy.com Exclusions may apply See Details. Orders over $200 may require a signature. Update 7/17/19: Still to date have NOT received any response from customer service, buyers be aware of these kind of business who gives phone number … Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. Here Renogy CA offer variety of content that will help you address your Solar needs and guide you through the installation process. If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. Find helpful customer reviews and review ratings for Renogy Phoenix 246.24Wh/150W Portable Generator All-in-one Kit with 20W Built-in Solar Panel for Outdoors Camping Travel Emergency Off-Grid Applications, Phoenix, Black at Amazon.com. Specialties: Renogy is a solar energy company that strives to provide the highest quality solar products on the market while still maintaining an affordable price point. See Details. Read honest and unbiased product reviews from our users. The Renogy BT application and Renogy DC Home application allows users to remotely monitor and change their photovoltaic system's parameters with a few simple swipes on their smartphone or tablet. That's better than email. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, … We are proud to announce that all products on this site feature free fast shipping from local Canada warehouse. MPPT Rover Elite 20/40A. View all Solar Panels; Rigid Solar Panels Renogy Solar products sold by Renogy. FREE SHIPPING! You won't get them over the phone. They are being reckless with $2,000 worth of equipment. Renogy Australia provides 3 distinct solar panel calculators to help you estimate your power project requirements. Due to Covid-19 , you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Monday to Friday: 8:30am – 5:00pm Closed for statutory holidays Hours. Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. If you have any questions about tracking your order, please log onto your account to look for the tracking number. 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